Sivana Privacy Policy

This policy explains what information sivanahq.com collects and how it is used. It covers this website and our demo phone line. If you are a Sivana client, the Mila Services Agreement and the Sivana Data Processing Addendum at sivanahq.com/dpa govern the data we handle for your business, and if this policy conflicts with a signed agreement, the signed agreement governs.

What we collect

Information you submit. When you fill out a form on this site, request information, book a demo, or complete signup, we receive what you type: your name, business name, email, phone number, booking platform, and any details you include.

Acceptance records. If you sign up for the service, we keep a record of your acceptance: the name and title you type, your business's legal name, and the date and time of acceptance.

Payment setup. Payments are handled by Stripe. Your card details go directly to Stripe and never reach or get stored on our systems. We keep only a Stripe reference that lets us charge the subscription you authorized.

Service call records. When our AI assistant answers calls for a client business, we receive call recordings, transcripts, and the details callers provide to book appointments or leave messages. This data is handled for the client business under the Mila Services Agreement and the Data Processing Addendum.

Technical logs. Our hosting provider keeps standard server logs, such as IP address, browser type, and pages requested. We use them for security and to keep the site running.

What we do not do

This site uses no advertising pixels, no cross-site tracking, and no third-party analytics trackers. We do not sell personal information and we do not share it for advertising. We do not add you to marketing lists without your consent.

Demo phone line

If you call our demo line, the call is answered by our AI assistant and is recorded. The recording disclosure is stated at the start of the call.

Text messages

If you opt in to receive text messages, we use your number only to send the messages you consented to receive, such as appointment confirmations and reminders. We do not sell or share your opt-in information or phone number with third parties or affiliates for their marketing purposes. Reply STOP at any time to opt out. See our SMS Terms & Conditions at sivanahq.com/sms for full details.

How we use information

To respond to your inquiries, provide and set up the service, bill the subscription you authorized, keep our systems secure, and meet legal requirements.

Service providers

We use a small set of providers to run the business: Vercel for hosting, Stripe for payments, Supabase for data storage, Google Workspace for email and business records, Resend for transactional email, and Retell and Twilio for the demo phone line. They process information for us to provide these functions.

Retention

We keep information as long as needed for the purposes above or as the law requires. You can ask us to delete it.

Your choices

Email hello@sivanahq.com to access, correct, or delete your information. We honor requests as required by applicable law.

Do Not Track

This site does not use tracking technologies, so a Do Not Track signal has nothing to change.

Children

This site is for businesses and is not directed to minors. We do not knowingly collect information from anyone under 18.

Changes

If this policy changes, we will post the new version here with a new version number and effective date.

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