The AI Front Desk for Aesthetic & Wellness Salons on Square
She answers every call under your salon's name, books straight into your Square calendar, and handles cancellations and reschedules on the spot, so a busy moment never sends a client to the salon down the street.
- Books into Square Appointments
- Knows your services and your team
- Set up for you
- Month to month
Press play to hear the call. The transcript follows as they speak.
- New lead identified
- Service understood
- Availability checked
- Appointment booked
- Confirmation sent
The phone always rings at the worst moment.
Your team is mid-service, the desk is checking someone out, and the call rolls to voicemail. Plenty of callers never leave a message. They just book with the next salon that picks up. You never meet the client you lost, and that's what makes it expensive.
- After hours, the phone goes quiet, and so do new bookings.
- At your busiest hours, calls land exactly when nobody can reach the phone.
- A client who can't reach you to reschedule often just doesn't show.
Your Square calendar, finally answering the phone.
Square already runs your bookings, payments, and client list. Mila adds the one thing it doesn't do for appointments: pick up the phone.
She reads Square live.
Your services, your team, and your open times come straight from Square on every call. Change a service in Square today, and she knows it on the next call.
She books into Square itself.
Not a side calendar you have to check. The appointment lands in Square Appointments with the right service and the right person, just like an online booking.
She knows your team.
Your stylists and providers come from your Square account. A caller can ask for someone by name, or she finds the first opening across the whole team.
Changes happen on the call.
Cancellations and reschedules update in Square while the caller is still on the line.
You always get the message.
A caller who asks for a person gets a warm transfer to your phone. If no one answers, she takes a detailed message and it reaches you right away, by text, email, or both.
Square answers your texts. Mila answers your phone.
Square Assistant replies to client texts, and Mila covers the calls. Between them, nothing goes unanswered.
Everything your front desk does on a call.
Answers every call.
Under your salon's name, after hours or when your team is busy.
Books the appointment.
She finds a real opening in Square, reads the time back, and books it once the caller confirms.
Cancels and reschedules.
She finds the client's booking, confirms the change, and updates Square.
Books the right person.
The first opening across your team, or the stylist or provider the caller asks for by name. If that person doesn't offer the service, she says so and suggests who does.
Answers common questions.
Hours, location, policies, and the answers you give us at setup, so callers get the right answer, not a guess.
Hands off what she shouldn't handle.
A warm transfer to your phone when a caller wants a person, and a detailed message to you if no one picks up.
Everything above is included. No features gated.
Meet Mila. Ask her yourself.
One real conversation, three minutes. What she does, how she books, and what changes for you. Jump to any question.
You don't set it up. We do.
Plenty of phone tools promise you'll be live in minutes, then leave you alone with the settings. Mila is set up by a real person, tested with you, and supported by the founder who built her.
Connect.
You approve Mila's access to your Square account. We handle the rest.
Configure.
We set up your hours, your answers, and how calls are handled, using your salon's own information.
Test.
You call her yourself and hear her book into your Square calendar before a single client does.
Go live.
Call forwarding takes about thirty seconds on your salon phone. You turn it off the same way.
Live in days, not weeks.
Honest by design.
Trust is the product. Mila never guesses.
- Never invents an answer or makes up availability.
- Only offers times that are actually open in Square.
- Transfers to your team when someone asks for a person.
- Tells every caller she's an AI and that the call is recorded.
- Takes a detailed message when something is outside her lane, and it reaches you right away.
What are missed calls costing you?
Pick your business and move the slider to see the revenue you could recover each year.
Based on an average Hair visit of about $90, assuming about 1 in 3 missed calls would have booked.
Mila can answer these calls.
Book a live demoOne plan. Everything included.
A few recovered bookings a month pay for her.
7 day free trial
Your 7 day free trial starts the day Mila goes live and continues on the monthly plan unless you cancel.
Everything Mila does, done for you, one flat monthly price.
300 minutes included each month.$0.75 per minute after that.
- Answers every call under your salon's name, or only the ones your team can't pick up
- Books directly into Square Appointments
- Cancellations and reschedules handled on the call
- First opening across your team, or a requested stylist
- Answers from your own salon information
- Warm transfer, with a message if no one answers
- Messages sent to you right away
- Call logs and summaries
- Done-for-you setup, founder-led support
For salons that need more than Mila Standard.Multiple locations, high call volume, or special requirements.We scope it with you and price it to fit.
- Everything in Standard, scoped to your operation
- For multiple locations, high call volume, or special requirements
- Built around your locations and call volume
- Founder-led setup and ongoing support
Month to month. Cancel anytime. No setup fee.
Questions Square salon owners ask.
What is Mila?
Mila is an AI front desk built for aesthetic and wellness salons that run on Square. She answers your phone under your salon's name, books appointments into Square, handles cancellations and reschedules, answers common questions, and passes anything else to your team.
Is Mila an AI receptionist for Square?
Yes. Most owners search for an AI receptionist or an AI answering service. We call her an AI front desk, because she doesn't just take a message. She books, reschedules, and cancels inside your Square calendar.
How does Mila work with Square Appointments?
Mila connects to your Square account with your permission. On every call she reads your services, your team, and your open times live from Square, then books straight into Square Appointments. If Square already sends your confirmation texts, Mila leaves them to Square. If not, she sends one herself, only with the caller's consent. Clients never get two.
Which Square plan do I need?
Square Appointments Plus or Premium. That's Square's own requirement for any outside tool that books appointments, and we confirm your plan before anything else.
Can Mila cancel and reschedule Square appointments?
Yes. She finds the caller's appointment, confirms the change, and updates Square on the same call. For a reschedule, she books the new time before cancelling the old one, so no client is ever left without an appointment.
Can callers book a specific stylist?
Yes. She reads your team from Square and books the stylist or provider the caller asks for. If that person doesn't offer the service, she says so and suggests who does. Or she finds the first opening across your whole team.
Can she double-book me?
No. She only offers times that are open in Square, and she checks the time again right before booking it.
Do I need to change my phone number?
No. Your existing salon number forwards to Mila. Turn forwarding off and everything goes back to the way it was.
Does she answer every call, or only when we're busy?
You choose. She can answer every call, or only the calls your team doesn't pick up, which covers busy moments and after hours with one setting.
What if a caller wants a real person?
She warm transfers the call to the mobile number you choose. If no one picks up, she takes a detailed message and sends it to you right away by text, email, or both.
Do callers know she's an AI?
Yes. She tells every caller she's an AI front desk, and callers hear that the call is recorded. She sounds natural and professional. Press play on the call above and judge for yourself.
How long does setup take, and do I have to do anything?
Days, not weeks. We connect your Square account, set up your hours and answers, and you test her yourself before going live. You review and approve. We do the work.
What does it cost, and is there a free trial?
Mila Standard is $299 per month with 300 minutes included and $0.75 per minute after that. No setup fee. Your 7 day free trial starts the day Mila goes live and continues on the monthly plan unless you cancel. A signed services agreement and a card on file are required to start. You can cancel anytime with no penalty, effective at the end of the current paid period.
How do I cancel?
Turn off call forwarding and she stops answering in about thirty seconds. Cancel anytime, effective at the end of your current paid period.
Is my salon's and my clients' information secure?
Call records, transcripts, and booking details are stored on trusted infrastructure with access limited to what is necessary to operate and support your service, and we do not sell your data or your customers' data, as described in our security and data practices.
What if a system fails?
She fails safely. If Square or any system doesn't respond, she collects the caller's details and messages you instead of guessing. No caller is ever told they're booked when they're not.
What if I don't use Square?
Mila is built for Square Appointments. If you run something else, email hello@sivanahq.com and we'll be straight with you about fit.
I have multiple locations or heavy call volume.
We'll scope a Custom plan around your locations and call volume. Request info and we'll follow up.
Hear her book a real appointment. Then decide.
Every week without her, calls keep going to voicemail. Book a live demo and watch Mila answer, book, and reschedule on a real call.
Questions? hello@sivanahq.com
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